Pots of Luck Withdrawal Time: Fees and Pending Payments

Pots of Luck publishes one business day of withdrawal processing, followed by a separate transfer period. Skrill, Neteller and Instant Bank Payment have the shortest listed transfer estimate at one business day. Debit cards and PayPal have the longest at three to seven business days after processing. These are published estimates, not a guaranteed arrival date.¹

Withdrawals also carry a 1% processing fee, capped at £3 per request. A pending payment needs a different answer from a completed transfer: first establish whether Pots of Luck is still processing it or the payment provider has received it.¹²

Checked 8 November 2026.

Pots of Luck withdrawal times by payment method

The official withdrawals page separates processing from transfer. The final column below adds those two published stages; it is an indicative combined window, not an additional promise from the casino. Business days are not the same as calendar days, so do not count a weekend as ordinary weekday processing.¹

Instant Bank Payment is the method’s name, not a promise of instant cash. Likewise, the page does not promise instant PayPal withdrawals. An account-specific check or unresolved deposit can delay release before the transfer stage begins.¹²

Which method will receive the money?

The terms say withdrawals normally return to the payment method used for the deposit. If that method cannot receive a withdrawal because of a provider restriction or technical issue, another available method can be used, with relevant verification. The list above is the public information table, not a guarantee that every option will appear in every account.²

There is an important limitation beneath that table: Mastercard withdrawals are described as unavailable because of issuer restrictions. Visa withdrawals can also be unavailable in certain countries. A Mastercard logo beside the debit-card heading therefore does not establish that a Mastercard depositor can withdraw to that card. Ask support to confirm the alternative route before assuming the card estimate applies.¹

The payment identification column names Babaloo Limited or ProgressPlay Ltd for most methods, and Truelayer Limited or ProgressPlay Ltd for Instant Bank Payment. The page also explains that a payment statement can show a processor’s name rather than the casino brand. Keep the withdrawal email and payment reference when matching a transfer to a statement.¹

Withdrawal fees, minimums and small balances

Both the terms and the withdrawals page state the same fee: 1% of the withdrawal, with a £3 ceiling per request. For illustration, the stated rate gives a £1 fee on £100 and a capped £3 fee on £500. Any separate charge imposed by a payment provider is distinct; the terms place provider charges on the customer.¹²

The public withdrawal table does not state a normal numerical minimum or a general maximum. That is not evidence of unlimited withdrawals. Confirm the applicable amount and method in the cashier or with support rather than borrowing a deposit minimum or a limit from another ProgressPlay brand.

The terms expressly allow a customer whose balance is below the minimum withdrawal amount to request the whole remaining balance through support. Do not make a fresh deposit simply to reach a threshold. The terms also contain a separate requirement for at least one successful deposit before withdrawal; if that affects an existing balance, ask support how the balance can be returned rather than treating it as a reason to deposit more.²

Why a withdrawal can remain pending

The terms say cash-out requests initially appear as pending and cannot be cancelled. That label alone does not tell you that a bank transfer has started. They also permit a delay where deposit transactions are still outstanding, and require payment-method verification.²

For a useful support reply, provide the request date, amount, selected method and reference. Ask whether the request is awaiting internal approval, a specific document, settlement of a deposit, or payment-provider delivery. If it has been released, request the release date and a traceable payment reference. Repeating a general timing table does not answer which stage your payment has reached.

Support is available through live chat or customersupport@instantgamesupport.com. The About Us page advertises round-the-clock support, but that does not turn the business-day payment estimates into seven-day processing.¹³

Verification and bonus funds are separate issues

The account terms require age and identity verification before depositing or gambling. They also describe payment-method evidence and possible further checks to meet regulatory obligations. Send sensitive documents only through the operator’s confirmed secure process; never disclose a card security code in an ordinary support message.²

A verification request is not automatically justified just because a withdrawal is pending. Gambling Commission guidance says operators cannot make withdrawal conditional on identity information they could reasonably have requested earlier, although legal obligations can require information at that point. The Commission gives no universal completion time for identity checks.⁶

Real-money balances and unconverted bonuses also have different rules. The terms allow withdrawal of deposits and winnings generated from them, subject to regulatory obligations. Requesting a withdrawal before completing bonus requirements removes the remaining bonus balance and pending bonuses. Do not keep gambling merely to protect a bonus or accelerate a payment. Our wagering-requirements guide explains that distinction.²

How to escalate an overdue payment

Start with support, then make a formal written complaint to complaints@instantgamesupport.com if the payment remains unresolved. Set out the timeline, amount, relevant correspondence and the outcome you want. Keep copies. The terms say complaints must be raised within six months of the incident, acknowledged within 24 hours and handled within an eight-week complaints process.²

The terms name eCOGRA as the free alternative dispute resolution provider for unresolved disputes. Commission guidance says to use the business’s complaints procedure first, then the relevant ADR route after eight weeks if dissatisfied, or follow the referral instructions in a deadlock letter. ADR decides whether it can accept the particular dispute; a general complaint about customer service is not the same as a disputed gambling transaction.²⁷

Pots of Luck names ProgressPlay Limited as operator. The Commission register shows account 39335 with an active remote casino licence and lists potsofluck.com as White Label. That identifies the regulatory account, not a guaranteed payment date. The Commission does not resolve individual withdrawal complaints or recover money for customers.³⁴⁵⁸ Our UKGC licensing guide explains the regulator’s role.

The existing Pots of Luck review provides broader context, but its dated welcome-offer and player-feedback figures are not current withdrawal terms. For a payment request, use the official policy and your account-specific correspondence rather than an old bonus description.

Sources

1. Pots of Luck: cashing out, payment timings, fees and restrictions
2. Pots of Luck: terms, sections E, H, J and P
3. Pots of Luck: operator and support information
4. Gambling Commission: ProgressPlay Limited licence summary
5. Gambling Commission: ProgressPlay domain register
6. Gambling Commission: age, identity and financial verification
7. Gambling Commission: referring a complaint to ADR
8. Gambling Commission: withdrawal problems and the regulator’s powers

18+. Gambling is not a way to earn money or solve a financial problem. For free support, call 0808 8020 133 in England and Scotland, or 0808 2819 265 in Wales.⁷